• 4 tips for a smooth cooperation with your IT partner


    Fenix begravning is a start-up disrupting the funeral industry, backed by venture capital – and to our great joy, they are also a close partner of ours. In two years, Fenix and Indpro have built an innovative system where Fenix’ clients, employees and freelancers can plan funerals efficiently and easily. We asked Johannes Ekblad, CTO and co-founder of Fenix, to give his best advice on how to create a good cooperation with your IT partner. Here are his answers!

    1 Know what you want

    You should put a lot of effort on your design, and on clarifying what you want – and less on coding. Because if you don’t know what you want, it will be a challenge for both client and supplier.

    “You need to think a lot early on in the process. That way you will be clear on what you want when you hand it over to your partner”, Johannes says. 

    2 Find a process for cooperation

    How are you going to interact? Johannes advice is to try to find a model for cooperation that works for both parties. 

    “We have very few meetings but discuss a lot when chatting on Slack. And we always write in English so that everyone who reads a conversation can understand it.”

    Fewer meetings forces you to communicate in a more structured way than when you bring things up ad hoc in a meeting, which sometimes leads to misunderstandings.

    “Having a structured communication over chat has been a success factor for us”, Johannes says. 

    3 Think “one team”

    Don’t think “us and them”. It doesn’t matter if a developer is an employee or a consultant, you’re all on the same team and working with the same system. Trust is a key.

    “I’m not worried that Indpro will sell us things we don’t need. They do what’s right for the project.”

    4 Appoint a project manager that understand your culture

    Through Indpro, Fenix has access to a Swedish project manager. This has been an important success factor when developing the platform. The project manager, Henrik Melchander, has previously lived in Bangalore where the developers are located, and has worked with the team for several years.

    “The project manager takes the role of translator when it comes to certain cultural aspects. He makes the communication more clear. Henrik has also given me his opinion on matters in a straight-forward way, something a project manager may not be comfortable doing unless you’ve met in person. On top of that, Henrik has a deep technical knowledge which has helped us make the right technical choices. That has been very beneficial for us”, Johannes says.

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